Roger Fisher and William Ury developed the Interest Based Relational approach to conflict resolution. They argue that you should resolve conflicts by separating people and their emotions from the problem. Their approach also focuses on building mutual respect and understanding, and it encourages you to resolve conflict in a united, cooperative way.
How People with Different Conflict Styles Can Work Together
It's good to know how you respond to and address conflict, as well as how the other parties involved in the dispute might. This article looks at different types of conflict personalities and how to work with others within or across groups to adequately and effectively address conflict.
Five Secrets to Mastering Conflict
This article looks at five major mistakes that many people make when addressing conflict and strategies that address each of the common pitfalls.
How to Have Difficult Conversations When You Don't Like Conflict
Avoiding or delaying a difficult conversation can hurt your relationships and create other negative outcomes. It may not feel natural at first, especially if you dread discord, but you can learn to dive into these tough talks by reframing your thoughts.
This VISTA Campus Lesson Plan walks through different stages of conflict and how different personalities handle conflict and comes with case studies that allow the user risk-free experience developing conflict resolution plans.
Managing Up: Navigating the VISTA-Supervisor Relationship:
Having a successful VISTA service year is all about creating a shared understanding between you and your supervisor about roles, expectations, and outcomes. This webinar provides practical tips and advice for managing and communicating up with your supervisor.